Frequently Asked Questions
Manufacturing
How are all products made?
Discounts & Promotions
How can I buy at a discount price?
You can purchase 3nity products at a discount price when you become a registered wholesaler with us. Click here to register.
As a customer, you could also receive a discount when you reach a certain amount specified at check-out when you buy several products.
Ordering
What forms of payments do you accept?
We accept PayPal, Apple Pay, credit card or debit. We do not accept money transfers, eTransfers or wire transfers. If you are a wholesaler and need a different payment option, please contact us directly here.
Feel free to send us your feedback here. We will considerate it for the next website upgrade. Thank you!
Can I return a product?
If, for whatever reason, you are not completely satisfied with your order, you can return it within the first 14 days after you receive it. To see the full return policy, please click here.
Yes, it is. Our payment gateway is backed up by Stripe. We do not share or keep any bank information in our system.
General Questions
All prices listed for products are excluding Tax. The tax amount is automatically calculated based on the Customer’s region by our payment gateway.
3nity Store does not have access to your payment information when you pay via PayPal or Apple Pay. We do not share or sell any of your information.
If, for whatever reason, you are not completely satisfied with your order, you can return it within the first 14 days after you receive it. To see the full return policy, please click here.
Our shipments are received and processed within 24 hours. Depending on where you are, it can take from 3 to 8 working days to arrive, once the purchase has been processed.
It should appear as 3nity Creative
Each purchase is send to one location only. If you wish to make a purchase to gift to someone else, you need to buy the products separately.