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Frequently Asked Questions

Manufacturing

How are all products made?

Before each product is designed, we research the materials until we find the safest, most natural and sustainable produced. For our containers and dishes, we use only materials that are safe for human use, avoiding materials that bleach or shed particles into the food or liquids they hold. Our beauty products use high quality oils and butters, avoiding artificial or harmful colorants, keeping our products as natural as possible. Our garments are made with a high percentage of natural fibers, creating a comfortable piece for you to wear.

Discounts & Promotions

How can I buy at a discount price?

You can purchase 3nity products at a discount price when you become a registered wholesaler with us. Click here to register.
As a customer, you could also receive a discount when you reach a certain amount specified at check-out when you buy several products.

Ordering

What forms of payments do you accept?

We accept PayPal, Apple Pay, credit card or debit. We do not accept money transfers, eTransfers or wire transfers. If you are a wholesaler and need a different payment option, please contact us directly here.

What are the payment options?

Feel free to send us your feedback here. We will considerate it for the next website upgrade. Thank you!

Can I return a product?

If, for whatever reason, you are not completely satisfied with your order, you can return it within the first 14 days after you receive it. To see the full return policy, please click here.

Is it safe to enter my credit card information on your website?

Yes, it is. Our payment gateway is backed up by Stripe. We do not share or keep any bank information in our system.

General Questions

Does the pricing include TAX?

All prices listed for products are excluding Tax. The tax amount is automatically calculated based on the Customer’s region by our payment gateway.

How is my information kept secure?

3nity Store does not have access to your payment information when you pay via PayPal or Apple Pay. We do not share or sell any of your information.

Can I return a product?

If, for whatever reason, you are not completely satisfied with your order, you can return it within the first 14 days after you receive it. To see the full return policy, please click here.

How long will it take to get my products?

Our shipments are received and processed within 24 hours. Depending on where you are, it can take from 3 to 8 working days to arrive, once the purchase has been processed.

How will the charge appear on my bank or credit card statement?

It should appear as 3nity Creative

Can I order products and ship them to two different addresses?

Each purchase is send to one location only. If you wish to make a purchase to gift to someone else, you need to buy the products separately.

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